Privacy Policy

Jotease is a content workspace for coaches. It imports completed meeting transcripts from a recording service you connect, identifies the ideas and language in those sessions, and creates summaries, client-memory insights, LinkedIn post drafts, and a review-and-scheduling queue.

Jotease starts with a completed transcript made available by your connected recorder. Your chosen meeting-recorder service remains responsible for the meeting capture. Fathom is currently available as a connection; other recorder connections may be offered when enabled in the product.

Jotease is operated as an independent service under the name Jotease. Contact the operator at salem@jotease.com. This policy explains how we handle information when you use our website and application.

1. Information we collect

• Account information: your name, email address, hashed password, workspace settings, and content preferences such as your niche, audience, tone, and words to avoid.
• Imported session data: transcript text, speaker labels, timestamps, meeting title, participants where supplied by your recorder, and the source-recording identifier needed to avoid duplicate imports. We do not currently import meeting audio or video from Fathom.
• Generated workspace content: summaries, tasks, client-memory insights, LinkedIn drafts, your edits, approvals, and queue dates.
• Optional Studio images: if you are eligible for the Studio image allowance and request an editorial image, we process the related post text and store the resulting image in your workspace.
• Payment, trial, and referral information: subscription status supplied by Stripe, your free-transformation balance, referral code, and referral relationship where you choose to join through another coach's link. Stripe handles card details; Jotease does not receive your complete card number.
• Technical information: IP address, browser and device details, request timestamps, feature use, and application-error data used to operate and secure the service.

2. How we use information

• To provide, secure, maintain, and improve Jotease.
• To retrieve a transcript you authorise us to import and transform it into summaries, client-memory insights, and LinkedIn drafts.
• To maintain the review, approval, and scheduling workflow you choose.
• To provide the two-transformation trial, process subscriptions, administer a referral reward after a referred coach completes their first payment, authenticate accounts, provide support, and send essential service messages.
• To prevent fraud, abuse, and security incidents, and comply with legal obligations.

We do not sell personal information or use your transcript content to train AI models. We send only the content needed to our AI providers to create the output you request.

3. Your recorder connection and recording responsibilities

When you connect Fathom, you authorise Jotease through OAuth to access the completed transcripts needed for the service. The connection is optional and can be disconnected in Settings. We store access credentials encrypted at rest and do not expose them in the app.

You are responsible for choosing a recorder that is appropriate for your use, providing any participant notice or consent required by applicable law, and ensuring you have a lawful basis to import and process each transcript. You must also review generated content before publishing it, especially where it refers to clients or other people.

4. Legal bases for processing

For EU and UK users, we generally process account and imported-session information to perform our contract with you. We process optional recorder connections and optional Studio images at your request. We use legitimate interests to secure and improve the service, and may process information where required by law. Where consent is required, you may withdraw it by disconnecting the relevant integration or contacting us.

5. Service providers

We share information only with providers needed to operate the service and subject to appropriate contractual safeguards.

6. Retention and deletion

We retain account, transcript, and generated-content data while your account is active and as needed to provide the service. You can delete meetings and generated content in the app. When you delete your account, we delete associated account and workspace data within 30 days, except where a longer retention period is required by law, such as for tax records.

7. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your information. You can export your account data and request account deletion in Settings. For other requests, contact salem@jotease.com. EU / EEA residents can contact their local data-protection authority; UK residents can contact the ICO.

8. International transfers and security

Our providers may process data in countries outside your own. Where required, we use recognised transfer safeguards, such as Standard Contractual Clauses. We use encryption in transit, access controls, encrypted credentials for recorder connections, hashed passwords, and rate limiting. No system is completely secure; if a qualifying data breach occurs, we will notify affected people and authorities as required by law.

9. Changes and contact

We may update this policy as the service changes. The date above shows the latest version. For privacy questions or requests, email salem@jotease.com.